Shipping policy
Shipping Policy
Thank you for shopping with The Floral Haven LIMITED. Please review our shipping policies below:
Processing and Shipping Times
Please anticipate that it may take 3-7 business days for us to process and ship your order. All quoted shipping times should be added to this processing period.
Shipping Method & Tracking
We ship via USPS and send tracking information via email at the time of shipping for packages shipped via First Class Package or Priority Mail.
Shipping Rates
| Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Under $50 | $7.99 | 7-28 business days |
| $50 - $99 | $5.99 | 7-28 business days |
| Over $99 | Free | 7-28 business days |
Customer Responsibilities & Policy Conditions
- Customer agrees to provide a correct and secure mailing address.
- Customer agrees not to hold The Floral Haven LIMITED responsible for lost or damaged packages by USPS.
- Customer agrees that we are not responsible for packages stolen from the address.
- Refunds will not be issued for items lost or damaged in transit by USPS, as we follow USPS shipping and packaging standards to ensure safe delivery.
- Customers are responsible for filing claims with USPS in case of damage or loss.
- If your package is lost in transit (though rare), you agree that The Floral Haven LIMITED is not responsible if the tracking shows the package was “delivered,” which indicates successful delivery by USPS.
- International customers acknowledge that their purchase does not include insurance or tracking beyond the US border, and no refunds will be issued for damage, customs seizure, or loss.
- All customers, both domestic and international, are responsible for complying with their country's and state’s regulations regarding purchased products.
- International customers are responsible for paying any applicable import taxes.
Contact Us
For questions about shipping, please contact us at:
Obchodní název: The Floral Haven LIMITED
Fyzická adresa: Gudrichova 69, 747 92 Opava, Česko
Telefonní číslo: 721 760 642
E-mail: FannellMeltzner3076@outlook.com